Shipping Policy

Last updated: Auguest, 2026

At KOOLIN, we are committed to providing reliable shipping services and keeping our customers informed throughout the delivery process.

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1. Order Processing & Shipping Time

Most orders are processed and shipped within 2–5 business days after the order is placed.

Shipping and delivery times may vary depending on product availability, order volume, destination, carrier schedules, weather conditions, and other circumstances beyond our control.

Once your order has been shipped, tracking information may be provided by the applicable shipping carrier.

For orders experiencing unexpected delays or other special circumstances, we may contact you by email or other available communication methods to provide additional information.

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2. Local Pickup

Local pickup may be available for eligible orders.

For pickup orders, customers may generally collect their order on the next business day after placing the order, subject to order processing and pickup confirmation.

Customers must present the applicable pickup order form, pickup confirmation, or other required order documentation when collecting their order.

Please do not arrive for pickup until your order has been confirmed as ready for collection.

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3. Shipping Carriers

For standard domestic deliveries, the final-mile delivery service may be provided by third-party carriers, including UPS and USPS, depending on the shipping method, destination, package characteristics, and carrier availability.

Shipping charges are calculated based on the applicable shipping method and carrier rates available at the time the order is placed.

Carrier delivery times are estimates and are not guaranteed unless otherwise specifically stated.

Once a package has been handed over to the shipping carrier, delivery schedules, routing, and certain delays are controlled by the carrier.

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4. Special Circumstances

Shipping times may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier service interruptions, inventory shortages, or other unforeseen events.

In such cases, we may notify customers by email or other available communication methods when appropriate.

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5. Refrigerant Shipping Restrictions

Certain refrigerants and related products may be subject to additional transportation, packaging, labeling, hazardous-material, or carrier requirements.

Shipping availability and transportation methods may therefore vary depending on the specific product, destination, quantity, and applicable regulations.

We reserve the right to modify or cancel a shipping method when necessary to comply with applicable transportation laws, carrier requirements, or safety regulations.

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6. Contact Us

If you have questions regarding shipping, delivery, local pickup, or your order, please contact us before placing your order.

Whats app：    

Email：support@KOOLIN.com

We will make reasonable efforts to assist you and provide available shipping information for your order.

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